Shipping
📦 This is how we ship your orders
- We ship from Monday to Friday. Orders usually ship within 24 - 48 hours after you place them.
- You get an e-mail with your tracking number as soon as the package leaves.
- Please check your tracking link if you wonder where your package is. This should answer most of your questions.
- Free returns in Germany: go to the returns portal.
- Return shipment costs are not reimbursed. You have to pay for this yourself.
Checked the tracking link and still can't figure it out? No worries, we will help you to find a solution. Please contact us.
🚢 Shipping rates
We negotiate every year with the courier services to get the best rates. Unfortunately the costs are rising each year, which means we also slowly need to charge you more.
All shipping rates:
| Country | Shipping Costs | Shipping Time |
|---|---|---|
|
Zone 0 Germany |
€ 3,99 free above € 40,00 |
2-3 Working Days |
|
Zone 1 Austria Netherlands Belgium Luxembourg Denmark |
€ 6,00 free above € 80,00 |
3-5 Working Days |
|
Zone 2 France Ireland Italy Spain Portugal Poland Czechia |
€ 8,00 free above € 120,00 |
5-7 Working Days |
|
Zone 3 Switzerland* United Kingdom* Sweden Finland Estonia Latvia Lithuania Greece Hungary Slovakia Slovenia |
€ 10,00 free above € 150,00 |
5-10 Working Days |
|
Zone 4 United States Canada Worldwide |
€ 15,00 up to 1 kg € 25,00 up to 2kg |
3 - 6 Weeks |
🥨 Germany
Shipping to Germany is free above every order of € 30. We can't yet offer you free returns though. So keep that in mind :). Shipping in Germany is done through DHL.
⭐ Europe
We've split Europe into different "zones", depending on what the best shipping rate is that we can offer. Shipping is mostly done through DHL.
🌎 Worldwide
Yes, we're shipping worldwide. Please note 🤓:
- Shipping is done through postal services.
- Shipping is reliable, so far 99% of packages has arrived. No problem to ship to the US, Australia, Japan or anywhere else!
- Patience is required: shipping times can take very long, especially around Christmas time. The package will reach you in the end though. And we're sure it will be worth the wait :)...
Shipping rates are based on the weight (in kilograms) of your order. This is automatically calculated at check-out. Up to 1kg is 15 Euros. Up to 2kg is 25 Euros. At this moment we can't ship out heavier packages.
🛰️ Tracking your international package
Local tracking is available in a lot of countries. USPS, Canada Post, Australia Post etc. are all integrated and will make it possible for you to follow the package until your doorstep. The tracking code you receive is for Deutsche Post. You can track your package through this link.
🌐 USA delays
We're currently experiencing very long shipping times to the US. Packages may take 6 weeks or longer to arrive.