Short version: how to return items?

Here is the short version of how to return your order. If you want to see the complete cancellation policy: please scroll down.

Please follow the below steps to return items:

  1. Mark on the packing list what you want to return. Add the list to the return package.
  2. Please re-use the original box. Include all the original packaging material. We will re-use them!
  3. Ship to the below address.


Dr.-Raber-Straße 4

19230 Hagenow


Return shipping costs are not reimbursed. It may take a couple of days after arrival until your returns are processed. As soon as we get confirmation, we will refund the products that you shipped back.

When do I get my money back?

After your return arrives at the warehouse it may take a couple of days to be processed. Once we get the clearance from them, we will refund you. You get an automatic message once this has happened. When you paid with Paypal you usually see the refund directly in your account. With credit card it may take 2-3 business days before the refund is visible. With Sofort it may take up to a week, due to limitations on the side of the payment provider.

Cancellation policy

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last good.

To exercise your right to cancel, you must inform us

Honest Basics, Str. der Pariser Kommune 39, 10243, Berlin, Germany,, +49(0)15731961210.

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use a model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.