We ship Mondays to Fridays. After you order we usually ship within 24-48 hours.
Due to a new warehouse set-up and many received orders it may take a couple of days longer to ship than usual. Thanks for your patience!
Within Germany shipping takes about 2-3 days with DHL. To Austria it takes about 3-4 days and to the rest of Europe about 4-5 days.
Exact shipping times depend on where you live. It might take longer. Not sure where your package is? You'll receive an automatic message with your tracking number, once the package is on the way. Use this at your local DHL site to find the exact whereabouts of your order.
We use DHL GoGreen for all orders. It's reliable. You get a tracking number. And it's climate neutral!
Germany free for all orders.
Austria 3 euros per order. Free for orders over 50 euros.
Europe 5 euros per order. Free for orders over 80 euros.
Return shipping costs are not reimbursed.
We ship to all corners of the European Union.
We don't take orders from further away, such as the USA. Because we don't think it is very sustainable to fly our products around the globe.
If you're not happy with the products, then of course you can return them.
The costs of a return are quite high for us - not too mention free returns are not exactly sustainable - so we don't reimburse return shipping costs. You do get the full price back, of the products you return.
Feel free to use the original packaging again. To reduce some waste :)... Please always send our original product packaging back. This way we can use it again.
You can ship the return with or without tracking number. As you feel most comfortable. We very rarely have returns that go missing, but it does happen. Especially if you're not living in Germany think about using a tracking number.
The return address is:
No we don't. We only sell directly to end-consumers at the moment. This is our specialty. And often products sell out too fast for us to be able to accommodate large orders.
There are three main reasons for this. First of all we only sell directly to consumers. We don't do wholesale. This automatically makes us about 20% cheaper than brands that do run wholesale programs, because we don't need a wholesale mark-up.
Secondly we buy directly from our partner-factory in Bangladesh. We produce ethically and transparently. However it remains a fact that wages are much lower in Bangladesh than in for example Turkey or Portugal. This results in a lower buying price for us.
Lastly we produce basic, simple styles. We don't design expensive and complicated prints. We don't use luxury packaging or accessoires. We keep things simple and prices low.
We produce with Knit Plus in Bangladesh. They are vertically integrated and very well organized factory. Bangladesh has a bad reputation. However our partner-factory is definitely one of the good ones.
Sometimes we are criticized for producing in Bangladesh. Bangladesh is unfortunately a very very poor country. Our partner-factory provides safe working conditions and stable income to over 5.000 people. Imagine the positive effect this has on people’s lives, in one of the poorest countries of the world. It is a good thing, to not long away from the inequalities in our world, but rather do what little we can to give the poorest people in the world a slightly better chance.
We've visited the factory ourselves to ensure that the working conditions are good. They are. We're preparing a virtual picture tour of the factory so you can see it for yourself.
The GOTS-certification (which all our products have) covers that the working conditions in the factory are following the standards set by the International Labour Organization. This means for example no child labour, no forced labour of any kind. The right for workers to unionize and so on. It also covers regular, independent checks to make sure these regulations are followed.