We ship all orders with DHL GoGreen. That means you receive a tracking number and shipment is climate neutral!
  1. We ship Monday to Friday. Orders usually ship within 24 - 48 hours after you place them.
  2. You get an e-mail with your tracking number as soon as the package leaves.
  3. Return shipment costs are not reimbursed. You have to pay for this yourself.
Where are you? Shipping costs Free shipping above? How long does shipping take?
Germany 0 0 1-2 days
Austria 3 € 50 € 3-4 days
Europe 5  80 € 4-5 days

 

Please keep an eye on the delivery of your package when its on the way. You receive an automatic message with your tracking number. Just click on the button in your email to track the parcel through the DHL website. If you're not at home then DHL usually delivers to a neighbor or to the local post office.

Checked and you still have questions? Then please reach out via e-mail or social media DM. We need to know your order number or the name under which you ordered. So we can quickly figure out which order is yours and help you to find a solution.

How to return items?

If you're not happy, then we're not happy! Please follow the below steps to return items:

  1. Mark on the packing list what you want to return. Add the list to the return package.
  2. Please re-use the original box. Include all the original packaging material. We will re-use them!
  3. Ship to the below address.

Finitex

Dr.-Raber-Straße 4

19230 Hagenow

Germany

Return shipping costs are not reimbursed. It may take a couple of days after arrival until your returns are processed. As soon as we get confirmation, we will refund the products that you shipped back.

When do I get my money back?

After your return arrives at the warehouse it may take a couple of days to be processed. Once we get the clearance from them, we will refund you. You get an automatic message once this has happened. When you paid with Paypal you usually see the refund directly in your account. With credit card it may take 2-3 business days before the refund is visible. With Sofort it may take up to a week, due to limitations on the side of the payment provider.