- We ship Monday to Friday. Orders usually ship within 24 - 48 hours after you place them.
- You get an e-mail with your tracking number as soon as the package leaves.
- Return shipment costs are not reimbursed. You have to pay for this yourself.
Germany: free shipping and delivery usually 1-2 days after shipping.
Austria: shipping costs 3 euros per order and free above 50 euros. Delivery usually 3-4 days after shipping.
Europe: shipping costs 5 euros per order and free above 80 euros. Delivery usually within 4-5 days after shipping. Depending on where you live the delivery might take a bit longer.
Have you been waiting for some time and your package still didn't arrive? Then first please use the tracking number you received and check the status on your local DHL site. There you should find all the information you need to find the package.
Checked and you still have questions? Then please reach out via e-mail or social media DM. We need to know your order number or the name under which you ordered. So we can quickly figure out which order is yours and help you to find a solution.
The return address is: Finitex, Dr.-Raber-Straße 4, 19230 Hagenow, Germany. The price of the products you ship back will be reimbursed in full. The return shipment costs are not reimbursed.