Shipping Policy
📦 This is how we ship your orders
- We ship Monday to Friday. Orders usually ship within 24 - 48 hours after you place them.
- You get an e-mail with your tracking number as soon as the package leaves.
- We're testing free returns in Germany. Please go to the returns portal to get your returns label.
- Return shipment costs are not reimbursed. You have to pay for this yourself.
| Where are you? | Shipping costs | Free shipping above? | Delivery time? |
| Germany | 0 | 0 | 3-4 days |
| Austria | 6 € | 50 € | 4-5 days |
| Europe | 6 - 10 € | 80 - 150 € |
7-10 days |
Above you can find the total expected delivery time. So this means the time it takes from your order until delivery. Please keep in mind that we don't ship in weekends. Also sometimes there can be delays on the courier-side, there is nothing we can do about this unfortunately. Also: sometimes we're actually quicker :)...
🚢 During shipping
Please keep an eye on the delivery of your package when its on the way. You receive an automatic message with your tracking number. Just click on the button in your email to track the parcel through the DHL website. If you're not at home then DHL usually delivers to a neighbor or to the local post office.
Checked and you still have questions? Then please reach out via e-mail or social media DM. We need to know your order number or the name under which you ordered. So we can quickly figure out which order is yours and help you to find a solution.
Do you want to return items? Check out our return policy.
🤓 Good to know
More detailed information can be found here.